The communication in it is usually passive because the user has to pull the information. Knowledge management and organisational learning, an. Pdf knowledge management and the information professional. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution.
Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. As a discipline, it has reached a state of maturity where we can now discern the principles, practices, and tools that make it unique. The knowledge management papers are a publication of knowledge management forum. Intranet is an environment that may facilitate the sharing of dynamical and linked information. Knowledge management and the information professional focussing on the second form of information management cf. In other words, technicalrational knowledge is associated with logical positivism, and knowledge in action is perhaps more. Knowledge is information that is meaningful in cognitive forms such as understanding, awareness and ability. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. New research on knowledge management technology intechopen.
The principles and practice of knowledge management by. There are many taxonomies that specify various kinds of knowledge. Create, capitalise and share its knowledge capital is a. This guide seeks, in plain terms, to help you to consider your current approach to knowledge management with a view to building your organisational capabilities in important areas. Intranetbased systems intranets are private networks. But if you can put the hype to one side, you will find that many of the tools, techniques and processes of knowledge management actually make a great deal of common sense, are already part of what you do, and can greatly help you in your job. Research article performance measurement for knowledge. If knowledge is an organizational asset, as resourcebased views of organizations suggest, its management will need to live up to objectives that are common to all resources. Analysis of knowledge management within five key areas.
This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. Through km, a business can track the number of calls, emails, questions that have been asked and resolved, but also which issues are most frequently discussed. New research on knowledge management models and methods. Elements of knowledge management systems of enterprises. Using a case study approach to compare and contrast the cultures and knowledge management approaches of two organizations, the study suggests ways in which organizational culture influences knowledge management initiatives as well as the evolution of knowledge management in organizations. As a discourse, it has engendered new concepts and categories for us to make sense.
Knowledge management is now a crucial issue in companies. How knowledge management improves customer relations. With knowledge management, you gain access to a range of benefits, including. Elements of knowledge management systems of enterprises slawomir czarniewski university of finance and management in bialystok ul. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category. In recognition of the central role of knowledge in organization performance, the field of knowledge management km emerged as a focus on improved understanding of the processes and their links to organizational performance in modern organizations 1, 2. This is not an example of the work produced by our essay writing service. Optimized knowledge sharing across your team and company.
Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. This presentation describes the various types of knowledge management systems, as described by jatinder gupta and sushil sharma. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. Without the advent of powerful and sophisticated hardware and software tools, the. If km is to have a future, it must give better answers to such fundamental questions as what is knowledge, what is knowledge management, where does knowledge come from, and what roles do learning and knowledge play in business performance. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. Obviously, you have to have a good piece of software or a good system to capture knowledge. Designing a reference model, journal of organizational knowledge management, vol.
It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. Notions of knowledge management asian development bank. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. It is typically acquired by experience, information consumption, experimentation and thought processes such as imagination and critical thinking. In this context, barclay and murray 1998 explained that from the management of tacit and explicit knowledge that permits enterprises to find ways. Challenges and approaches for knowledge management jeanlouis ermine ceautt abstract. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. The eca knowledge management strategy managing the knowledge of a knowledge organization including the work of the reprofiling task force 7, knowledge networking strategy issued july 20.
Although it is possible, and even desirable, to combine multiple objectives in a single project, this was not normally observed in a. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Knowledge management as an organizational innovation has been with us for more than a decade. The phenomena being studied are types of knowledge and understanding of the meaning of theory. Raw information may be widely available to a number of agencies, but only some organisations will be able to convert the information into relevant knowledge and to use this knowledge to achieve their aims. Knowledge management as an important tool in organisational management. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and. Designing a reference model latifa oufkir, mounia fredj and ismail kassou.
General perspectives on knowledge management 9 knowledge management practices most knowledge management projects in organizations fall into a relatively few categories or types, each of which has a key objective. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. A conceptual diagram of fiveparameter modeling of km a. Km is an integral aspect of customer relationship management. Knowledge management solutions are a critical necessity. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. This includes investigation of how types of knowledge and an understanding of the nature of theory are acquired and.
This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Information and knowledge management 2 data information applied for a purpose. Knowledge management in theory and practice second edition kimiz dalkir foreword by jay liebowitz the mit press cambridge, massachusetts london, england.
Km seems to have been successfully applied in large companies, but it is. Km is also related to the concept of intellectual capital. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. Abstract purpose the article is a report of an investigation of the current state of knowledge management implementation in consulting organisation, to identify the key knowledge variables. Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that. Gray queens university 15 april 2001 abstract a wide variety of organizational practices have been proposed to support the creation. If the explicit part of knowledge is most valued by these initiatives, the company can minimize km to procedures related to information system.
Toward an applied compendium john girard, middle georgia state college, john. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. What types of knowledge do teachers use to engage learners. Knowledge is a major economic challenge for the future. Protection of intellectual capital and important company data. Lets be honest knowledge management is surrounded by a great deal of hype. Trk refers to knowledge associated with an empiricalanalytic perspective and kia refers to knowledge associated with the substantive rationality of practice kondrat 1992. As an introductory step it is useful to distinguish between raw information and knowledge edwards, 1994. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts mcinerney, c. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices.
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